Refund Policy

By making a purchase with us, you agree to be bound by the following Refund Policy, ideally, you should read it in its entirety before submitting an order.

Last update September 1, 2021

GENERAL CONDITIONS: These are some of the most commonly used reasons for refund claims. It is important that you read and review this agreement to make sure you know and agree with it before placing an order with us. If you are sure your claim qualifies for a refund or if you have questions about our return policies, please contact us to discuss the details of your claim and discuss your request.

• FULL SATISFACTION OR YOUR MONEY BACK GUARANTEE
• We will deliver the purchased service to your complete satisfaction. In case you have not received it correctly or completely, we invite you to inform us what would be the missing complement or in your case we will refund you the corresponding economic proportion.
• Our customers have up to 60 days to inform us of any clarification or disagreement about the service purchased.
• The period described above does not contravene the warranty of the service purchased, which is 30 days.
• All our staff is fully trained to clarify and / or solve your operation problems.
• Our portal has the possibility to refund your money immediately in case you are not satisfied.
• If you have any doubts about your operation, before asking your bank for any clarification or refund, we invite you to Contact us.
• Finally, we commit ourselves to refund your money immediately after your claim on our website.
• For the above points we invite you to contact our customer service areas through our different channels.

About cancellations of your order. You, as a client, can demand at any time the cancellation of your service, while it is still in the development period and before your project is completed. Our team in charge will determine through a prorate, the reimbursement of your service, depending on the amount of work that the professional in charge has done in his task; for example; You have made a request for a customized ppc campaign, where the total of your project is $2.250.00 and you request the cancellation before the total project is cancelled, in this hypothetical case, the professional has worked 50% of the development requested, then, you will receive a refund of $1.125.00, corresponding to the remaining 50% to be developed. In other words, it will be possible to reimburse the total of your investment, only if the project has not started. Otherwise, only the percentage of money corresponding to the proportion of the work that our professional has not developed will be reimbursed. In the event that our professional in charge of your project has completely finished the assigned work, there will be no refund of your money, only for added services such as prepaid campaigns that have not been performed, among others.

About changes to your order. At any time prior to receiving our services, you may contact us to request changes. By this we mean both inclusion and deletion or amount of service. Once we have begun providing service, we generally cannot make changes; however, we will do our best to accommodate your request if you ask us to do so and to review whether changes can be made.

About review requests. You can request a review through your order status page within 30 days of the date the project is available to you. Reviews are free of charge as long as the original material is not edited. Changes to original material will be handled on a case-by-case basis. We may be able to edit existing work and charge additionally for services not previously requested, but if the changes are substantial, a complete restructuring of your project may be required. The most common revision requests we see are small things like people's names, places, phone numbers, and photographs. When you make your request, we ask for this information and urge you to provide it, as names can be particularly easy to confuse. This will significantly reduce the need for revisions and corrections, ensuring that the final project is delivered as quickly as possible.

About delivery times. We give an estimate of the delivery time during the purchase process based on historical order information. This is an estimate of the time it will take from the time we assign your project to a professional until we deliver it to you. Since the way we work is only with professionals in the assigned areas, the delivery time will be estimated depending on the type of project you hire, and you will be informed before the execution of your request begins, where you will have to give us the Approval of the delivery time. The lead time starts counting once the project is assigned to a professional, as there may be delays during the underlying processing of the order. For example, if the information necessary for the basic development of an application, campaign or website has not been delivered.

About the quality of our services. We have a team of professionals fully trained to develop any project related to the services we offer. You can always be assured that we will work with you in the most efficient and accurate manner possible to ensure that you are satisfied with the services offered. If there is a rare case that the service provided does not meet your requirements, your expectations or the quality you desire, we may, at our sole discretion, issue a refund or offer a reproduction of what is required.

Acceptance of services. Apart from causes attributable to our professionals, we do not offer refunds for project acceptance problems. It is your sole responsibility as a customer to ensure that we meet your requirements. We strongly recommend that you contact us with a list of your requirements prior to placing your order to ensure that we meet them if you have any doubts.